Revera
Support
Written answers first. If none of them fits, write to me — gexiik@gmail.com — and it reaches a person, usually within a day.
Does it change the face?
No, and that is the whole reason Revera exists. It repairs colour, damage and sharpness and leaves facial features alone. If you have used an app that returned a smoother, prettier, subtly different person — that is the thing this one refuses to do.
The damage runs right across a face. What then?
Detail that was physically destroyed cannot be recovered — there is nothing left to recover it from. Those parts are rebuilt approximately, and the result is usually a little tidier than the original was: an eyebrow, a jawline. The person stays recognisable. Revera shows you this warning on the photo screen before you spend a restoration, not afterwards.
Damage that misses the face — a tear through a wall, a missing corner, a crease across a coat — is repaired without touching the person at all.
Why did my photo come back smaller than I gave it?
The restoring model works at a fixed size, and on its own it returns about 1170 pixels down the long edge. That is why the finished photo has an Increase resolution button: it enlarges the result to at least the size of the photograph you gave it. Revera shows the printed size before you start, so you know what is coming.
Resolution is offered afterwards rather than before, on purpose: you can see the repair first and decide whether you need the extra size at all. It does not use another restoration either way.
My photograph is black and white. Will it be coloured?
Not unless you ask. Repairing a photograph and colouring it are different things, and a monochrome print that comes back tinted is a complaint, not a feature. The repair keeps black and white as black and white.
When the finished photo really is monochrome, a Bring the colour back button appears next to it. It does not use another restoration. On a photograph that already has colour the button is not offered at all — colouring something that is already coloured only spoils it.
My photographs are in a box, not on my phone. Where do I start?
Tap Photograph a print on the main screen and take a picture of the print with the camera. Revera finds the edges of the paper and straightens the frame before anything is sent, so the model gets the photograph rather than the table around it. If the frame comes out wrong, one tap puts your original shot back.
The photograph you take is not saved to your phone's library — it goes into Revera's own history, where you can delete it whenever you like.
How do the two free photos work?
Two complete restorations, at full resolution, saved to your library with no watermark and no catch. They are meant for your own photographs, not a demo — a portrait and a group shot are enough to judge whether this works for your box of pictures.
A restoration is only counted once you have the result. If it fails, or if you asked for the enlargement and only the repair came through, nothing is spent.
What does it cost after that?
One-time packs: 20 photographs for $5.99 or 100 for $19.99. No subscription, nothing renews, nothing expires. When a pack runs out you buy another one, or you stop.
I reinstalled the app and my pack is gone
Open the paywall and tap Restore purchases. Packs are recorded against your Apple account, so they come back on any phone signed in to the same account. If they do not, write to me with the date of purchase and I will sort it out.
Can I get a refund?
Refunds go through Apple, not through me — visit reportaproblem.apple.com and pick the purchase. If something about the app itself went wrong, tell me too, so it gets fixed for the next person.
Does it work without internet?
No. The restoring runs on a server, so a connection is needed and one photograph takes about forty seconds. If the connection drops mid-way, the work is not lost: it keeps trying, and if the app is closed it picks the result up next time you open it.
How do I delete my photographs?
Swipe a work away in History, or open Settings in the app and clear the lot — the screen shows how much space they take. Anything you saved to your own photo library is yours and stays there.
The result is not good enough
Send me the original and what you expected. Some photographs are genuinely beyond what today's models do, and I would rather tell you that than pretend otherwise — but often the fix is simply a better scan: photograph the print flat, in even daylight, filling the frame, without flash.
Still stuck
gexiik@gmail.com. Include your device and iOS version if something crashed or refused to work.